Guest satisfaction at KLP Ejendomme is an impressive 97.6%.
At KLP Ejendomme on Weidekampsgade 14, Compass Group provides an integrated Facility Management solution covering guest reception, meeting and conference services, and the staff restaurant.
For KLP Ejendomme, a great workplace is about more than modern office facilities. The goal is to create an environment that tenants look forward to coming to every day.
“When customers pay to be here, they expect high quality across the board. The restaurant is an important part of that experience, so when Compass Group delivers great food and service, it also helps strengthen satisfaction with us as a property owner,” says Cecilia Berntzen, Property Manager at KLP Ejendomme.
The day begins at the entrance, where the guest host welcomes visitors and helps everyone find their way. Meeting rooms are ready with refreshments and the necessary technology when meetings begin. And in the staff restaurant, quality has been a priority from day one.
Every Friday, the kitchen hosts a market featuring freshly baked bread for the weekend, homemade pestos and takeaway meals. It started with a single table. Today, the market stretches approximately 15 metres across the ground floor.
It is the combination of all these services that creates the overall guest experience.
Do you manage an office building or workplace where every aspect of the service needs to work seamlessly together? Read the full case study here.