97.6% guest satisfaction and a workplace tenants actually look forward to coming to
At Weidekampsgade 14, tenants should experience quality from the moment they walk through the door.
That is why Compass Group provides an integrated Facility Management solution encompassing guest services, meeting and conference services, and a staff restaurant, achieving an impressive 97.6% guest satisfaction rate.
High Quality Across the Entire Experience
“When tenants pay to be here, they expect high quality in every aspect of their experience. The staff restaurant is an important part of that experience, so when Compass Group delivers great food and excellent service, it also helps strengthen satisfaction with us as a landlord,” says Cecilia Berntzen, Property Director at KLP Eiendom.
For KLP Eiendom, good office facilities are not enough.
Hospitality, service and dining experiences are all part of the value tenants pay for — and part of the reason they choose to stay.
The Experience Starts at the Door
The first person visitors meet at Weidekampsgade 14 is the guest host, who is responsible for the ground floor and its shared facilities.
He welcomes visitors, checks them in for meetings and ensures everyone finds their way.
Guest services extend beyond reception. For meetings and conferences, the guest host prepares the rooms, checks the technical equipment and arranges catering.
Coffee stations, the Convenience Bar and shared areas are kept inviting throughout the day.
The solution also includes events for the building’s tenants, ranging from receptions and anniversaries to customer events and conferences.
Compass Group takes care of the planning, catering and execution, allowing the companies in the building to bring together employees and customers without having to manage the practical arrangements themselves.
“It’s about creating a complete guest experience. It encompasses the welcome from our guest host, the service, the atmosphere and the activities we create around the staff restaurant.
It’s the sum of all these elements that makes the difference,” says Thomas Fog, Director of Facility Management Solutions at Compass Group.
High Quality from Day One
The staff restaurant is the heart of the building. And it has been from the very beginning.
Every year, guests rate the food, presentation and service, as well as their overall experience. Guest satisfaction stood at 95.6% in the first survey, rose to 96.2% and has now reached 97.6% in 2026.
“The food has maintained a consistently high standard over the past two years. It’s not that the quality has improved. It has been high from day one,” says Cecilia Berntzen.
The consistent quality is also reflected in the feedback from guests.
“Customers tell us that the food is really delicious and that the staff are incredibly welcoming. It’s also clear to see that the kitchen team enjoys working together and has a great team spirit, which has a positive impact on the entire experience,” says Pia Schultz, Hospitality Manager at KLP Ejendom.
For Pia Schultz, there is a clear connection between the food and the service:
“Of course, it’s important that the food is good, but if the service isn’t, it would bring down the overall experience. At Compass Group, the two go hand in hand,” she says.
A Friday Market That Has Grown with Demand
In addition to the daily lunch service, the kitchen team has taken the initiative to introduce new offerings in the building.
Every Friday, the kitchen hosts a Friday Market, where everything is homemade.
Visitors can buy freshly baked rye bread and Øland wheat bread, breakfast rolls for the weekend, crispy cookies, homemade pesto or chilli sauce, and homemade takeaway meals.
It makes everyday life a little easier and the weekend a little more delicious.
When the market started two years ago, it occupied a single table. Today, it stretches approximately 10–15 metres across the ground floor, showcasing homemade products from the kitchen.
Through the Tøm Buffeten initiative, guests can also purchase surplus food from the day’s buffet to take home.
(The image featuring homemade products in containers has been enhanced using AI.)
One Partner for the Entire Building
From the welcome at the entrance to the meeting rooms and restaurant, the ambition is the same: to make everyday life easier and create a building where people enjoy spending time.
When guest services, meeting services, events and dining experiences are all delivered by one partner, the result is more than a collection of individual services. It becomes a truly seamless guest experience that KLP Ejendomme can offer its tenants — and a place people look forward to coming to every day.
Would you like to explore what an integrated solution could look like for your business?