Guest Services

Rapport – Our International Partner

Award-Winning Guest Services

In close collaboration with Rapport, we offer an international guest service based on proven and award-winning concepts from metropolises like London and New York. We create guest experiences that surprise and make each guest feel welcome.
Our services include reception service, meeting and event facilitation, and everything that helps everyday operations run smoothly for both guests and staff. The core of our services are our employees. They deliver service that is intuitive, present, and personal, always prioritising your needs.

Global Experience – Local Expertise

Our guest service concept is developed by Rapport, which is part of Compass Group. Together, we offer guest experiences based on world-class service. We challenge the way Danes experience guest services today and take it to the next level—understanding that here at home, we value discretion and presence, often with a twinkle in our eye.

As soon as employees and guests step into your premises, we greet them with an experience reminiscent of the best hotels. We are the only ones in Denmark offering this service. Our concept also includes other services that address the many needs of the workplace. What they all have in common is human presence and the highest standards.

No service is the same, as needs and culture differ from company to company. We map the guest journey together with you and tailor it specifically for each client.

Build and Maintain Valuable Relationships

Delivering an unforgettable experience is the most powerful way to stand out. We ensure that your guests experience a welcome that is unique and tailored.

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Employees Are Key

We handpick talents internationally and from other industries who excel in exceptional service. Our employees share a passion for delivering excellent service. They receive the necessary tools and training to excel. We love to recognize our teams that go the extra mile at our quarterly WOW! Award events and the Rapport Excellence Awards.

Our concept relies on the people who create unique guest experiences every day. We have won international awards for this since 2012.

We Are Rapport…

… because Rapport is the English term for a good connection, which is central to the experience we want to create. It represents the special mutual understanding or trust between people, especially in communication, where the parties feel safe and understood by each other.

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Examples of Our Services:

Reception: Our team of professional receptionists ensures a warm and welcoming experience for visitors.

Event Planning and Coordination: Our event planners work closely with you to create successful events, from meetings to large conferences.

Floor Hosts Services: Our hosts assist the staff and ensure a good and well-functioning work environment.

Meeting Facilitation: We manage the administration of meeting rooms, preparation for meetings, and technical support to ensure everything runs smoothly during meetings and events.

This is just a selection of what we offer. We are always open to specific needs and requests for solutions.