{"id":21625,"date":"2024-10-29T12:37:22","date_gmt":"2024-10-29T11:37:22","guid":{"rendered":"https:\/\/compass-group.dk\/aalborg-congress-culture-center\/guest-services\/"},"modified":"2026-10-15T11:56:24","modified_gmt":"2026-10-15T09:56:24","slug":"guest-services","status":"publish","type":"page","link":"https:\/\/compass-group.dk\/en\/guest-services\/","title":{"rendered":"Guest Services"},"content":{"rendered":"

[vc_row full_width=”stretch_row_content_no_spaces” content_placement=”middle” equal_height=”yes” el_class=”cg-fullwidth-fluid-row-sand”][vc_column width=”1\/2″ css=”.vc_custom_1728038669803{background-image: url(https:\/\/compass-group.dk\/wp-content\/uploads\/2024\/10\/rapport_stock_image_34-scaled.jpg?id=21490) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”cg-fullwidth-fluid-image-column”][\/vc_column][vc_column width=”1\/2″ el_class=”cg-fullwidth-fluid-text-column-right”][vc_column_text el_class=”cg-trompet-heading”]Rapport – Our International Partner[\/vc_column_text][vc_column_text css=”.vc_custom_1728049641052{margin-bottom: 30px !important;}”]<\/p>\n

Award-Winning Guest Services<\/strong><\/h2>\n

In close collaboration with Rapport, we offer an international guest service based on proven and award-winning concepts from metropolises like London and New York. We create guest experiences that surprise and make each guest feel welcome.
\nOur services include reception service, meeting and event facilitation, and everything that helps everyday operations run smoothly for both guests and staff. The core of our services are our employees. They deliver service that is intuitive, present, and personal, always prioritising your needs.[\/vc_column_text][vc_column_text el_class=”cg-cta-link”]Read more about Rapport here<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”cg-contained-row”][vc_column][vc_empty_space height=”40px”][vc_column_text css=”.vc_custom_1792058152188{margin-bottom: 30px !important;}”]<\/p>\n

Global Experience \u2013 Local Expertise<\/h2>\n

Our guest service concept is developed by Rapport, which is part of Compass Group. Together, we offer guest experiences based on world-class service. We challenge the way Danes experience guest services today and take it to the next level\u2014understanding that here at home, we value discretion and presence, often with a twinkle in our eye.<\/p>\n

As soon as employees and guests step into your premises, we greet them with an experience reminiscent of the best hotels. We are the only ones in Denmark offering this service. Our concept also includes other services that address the many needs of the workplace. What they all have in common is human presence and the highest standards.<\/p>\n

No service is the same, as needs and culture differ from company to company. We map the guest journey together with you and tailor it specifically for each client.[\/vc_column_text][vc_empty_space height=”40px” el_class=”cg-hide-767″][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1712745370687{padding-top: 60px !important;padding-bottom: 10px !important;}” el_class=”cg-focus-module-purple”][vc_column][vc_empty_space height=”40px” el_class=”cg-hide-767″][vc_column_text el_class=”cg-trompet-heading”]<\/p>\n

Build and Maintain Valuable Relationships<\/strong><\/p>\n

[\/vc_column_text][vc_column_text css=”.vc_custom_1728042188292{margin-bottom: 40px !important;}”]<\/p>\n

Delivering an unforgettable experience is the most powerful way to stand out. We ensure that your guests experience a welcome that is unique and tailored.<\/strong><\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”40px”][\/vc_column][\/vc_row][vc_row content_placement=”middle” el_class=”cg-fullwidth-row cg-row-extra-whitespace”][vc_column width=”2\/5″ el_class=”cg-image-column”][vc_single_image image=”21523″ img_size=”892×600″][\/vc_column][vc_column width=”3\/5″ el_class=”cg-text-column-right”][vc_column_text css=”.vc_custom_1728043686789{margin-bottom: 30px !important;}”]<\/p>\n

Employees Are Key<\/strong><\/h2>\n

We handpick talents internationally and from other industries who excel in exceptional service. Our employees share a passion for delivering excellent service. They receive the necessary tools and training to excel. We love to recognize our teams that go the extra mile at our quarterly WOW! Award events and the Rapport Excellence Awards.<\/p>\n

Our concept relies on the people who create unique guest experiences every day. We have won international awards for this since 2012.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”40px”][\/vc_column][\/vc_row][vc_row content_placement=”middle” el_class=”cg-fullwidth-row cg-row-extra-whitespace”][vc_column width=”3\/5″ el_class=”cg-text-column-left”][vc_column_text css=”.vc_custom_1728048782496{margin-bottom: 30px !important;}”]<\/p>\n

We Are Rapport\u2026<\/strong><\/h2>\n

\u2026 because Rapport is the English term for a good connection, which is central to the experience we want to create. It represents the special mutual understanding or trust between people, especially in communication, where the parties feel safe and understood by each other.[\/vc_column_text][vc_column_text el_class=”cg-cta-link”]Read more about Rapport here<\/a>[\/vc_column_text][\/vc_column][vc_column width=”2\/5″ el_class=”cg-image-column”][vc_single_image image=”21518″ img_size=”892×600″][\/vc_column][\/vc_row][vc_row el_class=”cg-contained-row”][vc_column][vc_column_text css=”.vc_custom_1728044259198{margin-bottom: 30px !important;}”]<\/p>\n

Examples of Our Services:<\/strong><\/h2>\n

Reception:<\/em> Our team of professional receptionists ensures a warm and welcoming experience for visitors.<\/p>\n

Event Planning and Coordination:<\/em> Our event planners work closely with you to create successful events, from meetings to large conferences.<\/p>\n

Floor Hosts Services:<\/em> Our hosts assist the staff and ensure a good and well-functioning work environment.<\/p>\n

Meeting Facilitation:<\/em> We manage the administration of meeting rooms, preparation for meetings, and technical support to ensure everything runs smoothly during meetings and events.<\/p>\n

This is just a selection of what we offer. We are always open to specific needs and requests for solutions.<\/em>[\/vc_column_text][vc_empty_space height=”40px” el_class=”cg-hide-767″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row full_width=”stretch_row_content_no_spaces” content_placement=”middle” equal_height=”yes” el_class=”cg-fullwidth-fluid-row-sand”][vc_column width=”1\/2″ css=”.vc_custom_1728038669803{background-image: url(https:\/\/compass-group.dk\/wp-content\/uploads\/2024\/10\/rapport_stock_image_34-scaled.jpg?id=21490) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”cg-fullwidth-fluid-image-column”][\/vc_column][vc_column width=”1\/2″ el_class=”cg-fullwidth-fluid-text-column-right”][vc_column_text el_class=”cg-trompet-heading”]Rapport – Our International Partner[\/vc_column_text][vc_column_text css=”.vc_custom_1728049641052{margin-bottom: 30px !important;}”] Award-Winning Guest Services In close collaboration with Rapport, we offer an international guest service based on proven and award-winning concepts from metropolises like London and New York. We create<\/p>\n","protected":false},"author":100010016,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"landingpage-v2.php","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[],"class_list":["post-21625","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nGuest Services - Compass Group<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/compass-group.dk\/en\/guest-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Guest Services - Compass Group\" \/>\n<meta property=\"og:description\" content=\"[vc_row full_width=”stretch_row_content_no_spaces” content_placement=”middle” equal_height=”yes” el_class=”cg-fullwidth-fluid-row-sand”][vc_column width=”1\/2″ css=”.vc_custom_1728038669803{background-image: url(https:\/\/compass-group.dk\/wp-content\/uploads\/2024\/10\/rapport_stock_image_34-scaled.jpg?id=21490) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”cg-fullwidth-fluid-image-column”][\/vc_column][vc_column width=”1\/2″ el_class=”cg-fullwidth-fluid-text-column-right”][vc_column_text el_class=”cg-trompet-heading”]Rapport – Our International Partner[\/vc_column_text][vc_column_text css=”.vc_custom_1728049641052{margin-bottom: 30px !important;}”] Award-Winning Guest Services In close collaboration with Rapport, we offer an international guest service based on proven and award-winning concepts from metropolises like London and New York. 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